Shipping & Exchanges/Returns
*NEW* Our base $10 shipping now includes a tracking number! Yay!
If you need a rush order, please choose the express option but please note, we cannot prevent any delays at the border, though it's extremely rarely that we've seen this happen. Orders to the United States can take between 5-12 business days. Azura Bay does not cover customs, duty, or import charges or fees. The purchaser is responsible for all such charges, however we carry many North American brands so that should reduce the risk of fees. Please review your tracking number if you are concerned about the location of your package. We are happy to help with shipping questions but USPS is your best resource for support after your order is shipped. Thank you for shopping with us!
Our international shipping is calculated at checkout based on your location and the package's weight. International orders can take between 7-18 business days. Please note that shipping will be dependant on your location and since your package is crossing the border, delays at customs may occur. Azura Bay does not cover customs, duty, or import charges or fees. The purchaser is responsible for all such charges. Please review your tracking number if you are concerned about the location of your package. Your local shipping provider is your best resource for support after your order is shipped. Thank you for shopping with us!
EXCHANGES & RETURNS - USA
Here's how it works:
Email email@example.com within 14 days of purchase with your exchange/return request. Upon receiving the item in its original condition*, we will process your exchange/return. We are happy to announce we now accept exchanges/returns on swimwear, of course it has to have no signs of wear or the sanitary sticker removed. Please see list at the bottom of items not accepted.
What about the rest of the world?
Canada - please see our Canadian site: www.azurabay.ca.
At this time we are unable to provide exchanges & returns due to the lengthy process of shipping outside Canada + the US. We appreciate your understanding.
What cannot be returned?
The following products are exempt from being returned:
- Gift cards
- Sale items
Please do not send your purchase back to the manufacturer.